If your computer has a firewall, proxy, ad-blocking software, anti-virus software, or similar installed, try temporarily disabling them and then attempt to connect the server again.If the services are enabled, try toggling them off and then back on again and try to connect the server once more.If they do, you may need to switch the feature on in the router’s software.Check whether your router supports UPnP or NAT-PMP.Find your router’s user manual or on-line documentation.If enabling Remote Access isn’t successful for you automatically: Not all routers have these protocols, and some have implementations that don’t work so well. These allow an application like Plex Media Server to automatically configure a forwarded port on the router without you needing to do anything. Checking Automatic ConfigurationĮnabling Remote Access to connect your server with works best with modern routers that support uPnP or NAT-PMP auto-configuration. Tip!: You can also check out the “ The Basics of Remote Access Troubleshooting” forum topic for additional tips and information. Some are a little complex and if you have trouble understanding things, please visit the Plex forums where staff and friendly community members can assist. If you receive a Not available outside your network error, there are several things you can check. However, if you do encounter trouble, this page should help provide troubleshooting information to assist you in resolving the issue.
Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues.
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